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Frequently Asked Questions
Pricing couldn’t be easier. Regular weekly customers are charged just $1.69 per pound and “by request” customers are charged $1.89 per pound. Dry cleaning and large bedding items are priced by the piece. There is no pickup or delivery charge!
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.
We accept MasterCard, Visa, Discover and American Express cards.
There are no pickup or delivery fees.
However, if you have us come by and forget to put things out, we may charge a small fee for a missed pickup. We remind you the night before we arrive, that we are coming the next day.
There is a minimum charge of up to $25.00 per pickup, depending on your location. This is necessary to cover pickup and delivery costs.
We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs.
None whatsoever. You can cancel or suspend your account at any time.
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
When we come for the first time, we give you one of our blue laundry bags and one purple dry cleaning bag. For the first pickup, please place your items in trash bags or whatever is convenient and label them “laundry” or “dry cleaning”.
To ensure we get your laundry or dry cleaning, please make sure your bag is outside by 8 am on pick-up day. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.
That depends on your neighborhood. We make every effort to build our routes to make sure you have a consistent and convenient pickup/drop-off time. If you need it by a certain time, give us a call.
We prefer you schedule your pickup by 6:45 am on your pickup day. This allows enough time for the drivers to plan their routes for the day. If you have a laundry emergency, feel free to give us a call anytime.
Sure. We send all of our customers email and text reminders 24 hours before scheduled pickups. You may opt out of these anytime.
Absolutely. Many of our customers have My Laundry Delivered pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
When the weather’s bad we do our best to make sure your laundry is protected from the elements. Your items will be tightly sealed in plastic bags and should not be able to get wet. However, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. If you want us to place your items inside or in a special place, just let us know. Please review the terms and conditions for more details.
However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.
If there is not a hook available for the driver to hang your laundry on we look for the most appropriate spot to place your items. Many people have us hang things in their garage or back porch.
We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.
If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return.
Absolutely. Just log into your account and adjust your notification settings.
Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.
No. We wash and dry our customers’ laundry individually in separate machines.
Absolutely! You have full control over how your laundry is done. Choose the water temperature, the type of detergent, and whether you like fabric softener or not. You can also tell us how you want your clothes dried and folded.
Yes, but please keep in mind that since we have 24 hour laundry turnaround time, some clothes will be returned damp.
Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account you will have to separate your laundry upon its return.
The blue bag is for everyday laundry. The purple bag is anything you would send to the dry cleaner.
We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.
Yes, we do. Please place all stained clothing in a plastic bag inside your regular bag and let us know by including a note in the bag and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.
Yes we do! Please call or email us for instructions.